Monday, September 21, 2009

Wait, that's not what I meant!

Another true story, from the soon to be released book (okay not really), "It Could Only Happen To Me."

This morning, in an unusual fit of Trying To Be A Grown Up, I called my credit card company.

Already I need to break in to my own story to say, really? How can calling a credit card company EVER end up well???

But I called them to let them know that, although I had received my letter with my super secret new PIN, I haven't received my new card. And, umm, seeing how my present card expires in nine days? Me wantee.

"Well, Ms. Floresta, our records show the new card was mailed, so if you haven't received it, then I am going to cancel it right now. We will issue you a new credit card number and you will have it within 10 business days."

I was impressed. Thank you, credit card company, for acting quickly and protecting me. Sure, the new card will arrive a few days after my current one expires, but after today I don't really have a need for the card for the next two weeks, so I'm good...

...Actually, WHAT? Did you just say you are cancelling my renewal card, or did you just cancel my credit card? The one that is in my wallet?

"Yes, I just cancelled your current credit card account, so the card you have is no longer valid. You should receive---"

Yes, but as soon as I get off the phone with you? I was going to book a flight! And a train ticket! In Europe! UN-CANCEL IT.

"I'm sorry Ms. Floresta, now that you have reported the problem, we can not re-activate the account, for your own safety."

Yes, but I don't have a problem NOW, I have a problem when it expires NINE DAYS FROM NOW. Put it back! Put it back!

"Blah blah blah-dy blah Ms. Floresta blah blah, no."

Ugh. Sooooo not cool.

1 comment:

Wendy said...

Oh, man. That sucks! Makes me glad my husband handles the credit card stuff. I use cash only, because ... well, because when it comes to credit cards, I am, decidedly *not* adult ;).